WhatsApp Privacy Policy

Welcome to Motordrive SA (“Motordrive SA”, “we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our integration with the WhatsApp Business Platform provided by Meta.

By using our services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Information You Provide

• Name

• Email address

• Phone number

• Business or company information

• Any information you voluntarily provide when contacting us

WhatsApp Business Information

If you connect your WhatsApp Business account with our application, we may receive:

• WhatsApp Business Account ID

• Phone Number ID

• Business profile information

• Messages sent and received through our platform

• Message delivery status

• Message timestamps

• Recipient information necessary for message delivery

We only collect information required to provide our services.

Automatically Collected Information

Our systems may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Usage logs

• Error and diagnostic information

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2. How We Use Your Information

We use your information to:

• Provide and maintain our services

• Enable WhatsApp Business messaging functionality

• Respond to customer enquiries

• Improve our products and services

• Monitor system performance and security

• Prevent fraud, abuse, and unauthorized access

• Comply with legal and regulatory obligations

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3. WhatsApp Business Platform

Motordrive SA integrates with the WhatsApp Business Platform provided by Meta to facilitate communication.

Your use of WhatsApp is also subject to Meta’s Privacy Policy and Terms of Service.

We do not sell your WhatsApp messages or personal information.

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4. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

• Meta Platforms, where necessary to provide WhatsApp Business functionality

• Trusted cloud hosting providers

• Service providers that assist us in operating our platform

• Government or regulatory authorities when required by law

All third-party providers are expected to maintain appropriate security measures.

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5. Data Retention

We retain your personal information only for as long as necessary to:

• Deliver our services

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

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6. Data Security

We implement appropriate technical and organizational measures designed to protect your information against:

• Unauthorized access

• Accidental loss

• Alteration

• Disclosure

• Destruction

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

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7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Object to certain processing activities

• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

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8. Third-Party Services

Our services may rely on trusted third-party providers including:

• Meta Platforms

• WhatsApp Business Platform

• Cloud infrastructure providers

• Analytics and monitoring services

Each provider maintains its own privacy practices.

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9. Children’s Privacy

Our services are not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be published on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

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11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Company: Motordrive SA

Email: info@motordrivesa.co.za

Website: www.motordrivesa.co.za

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12. Compliance

This Privacy Policy is intended to support compliance with applicable privacy legislation and the requirements of the Meta Platform for developers using the WhatsApp Business Platform.