Regulatory & Compliance Documents
Motordrive SA is committed to treating our customers fairly and operating with full transparency, in line with our obligations as an FSCA-regulated Financial Services Provider (FSP 48031). Below you’ll find our key policies and procedures, available to view or download.
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Treating Customers Fairly (TCF) Policy
Outlines how Motordrive SA ensures fair outcomes for customers at every stage – from product design to claims and complaints.
Complaints Management Framework
Describes how we structure and govern the handling of customer complaints across the business.
Customer Complaint Submission Process
A step-by-step guide for customers on how to lodge a complaint with Motordrive SA.
Complaints Handling & Resolution Policy and Procedures
Details how complaints are investigated, escalated, and resolved, including timelines.
Conflicts of Interest Management Policy
Explains how Motordrive SA identifies and manages potential conflicts of interest in the interest of our clients.
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